Called to ask for a quote on a specific repair (how much to replace the bearing in the front-passenger wheel of a 2007 Nissan Sentra) so we could compare prices to fix a vehicle. The employee who answered said they do not offer quotes unless you bring the vehicle in and they diagnose it themselves (with a diagnostic fee attached, of course). That is ridiculous. As vehicle owners, we should not support this lack of transparency. I understand there are extenuating circumstances which may lead to a different price than quoted... that is why it is a quote not an invoice... but the basic theory would be that is item A is $250 at Joe's shop and $325 at Bill's shop, any extenuating circumstances would also be cheaper at Joe's. So, I will never be contacting them again as we had many other shops offer quotes for us and I am not interested in dealing with people who try to force you to do business with them.
Thank you for taking the time to leave us a review, Jesse. We always appreciate receiving feedback as that is how we are able to continue growing as a team. As you may see, our reviews are very important to us and our business. We are sorry that your experience via phone was not what you expected. We strive to always provide each and every one of our customers with an awesome experience, whether that be in person or over the phone. In cases like over-the-phone estimates, we try to understand why the customer needs what they are asking for and what led them to calling in for a price. We are not in the business throwing parts at a vehicle, but instead want to take the time to inspect the vehicle, and perform the necessary testing so that we and the customer can have a definite answer, along with a solid course of action, with options available to them. We provide our customers with digital inspections with pictures and videos so they can see their vehicle and what is going on, along with educational videos and we love to bring customers back into the shop area to show them in person if it fits in their schedule. Everything we do is to be absolutely transparent, but we believe if we give you a quote over the phone, we are making a promise to you at that price. Without seeing your vehicle and no knowledge or history of it or your issue, we would be doing not only you, but your vehicle a disservice. In no way do we ever want someone to feel forced into doing business with us as that does not line up with our core values. We will take your feedback and definitely discuss it as a team so we can continue growing. We would also love the opportunity to discuss this with you at your earliest convenience. Feel free to reach out to us at 701-478-3838. Again, thank you for your review and feedback and have a great day!
- Matt's Automotive Service Center -South Fargo