2

I've been servicing my vehicles at the Fargo Matt's Automotive for about three years now and I am very satisfied. Their new facility is great! The team at Matt's gets that I like to do some repairs myself and doesn't give me any nonsense about it. Sam and others there have actually taken the time to talk through what I may need to do this work myself. I will and do recommend Matt's Automotive to everyone I know. Thank you for your trusted service! Update 3 years after the above review, Sam left and company grew...: Actually haven't done business with this company since about 2 years after the time of this original review. They were unable to diagnose and fix an issue on my vehicle. This in itself is a little frustrating but understandable however, they refused to take responsibility for the fact that they replaced items that were not the problem more than once. After paying for the first two services that did not fix the issue, I expressed my concern and told them I wanted them to cover the fees with the 3rd visit (which yielded no results either) and was told they wouldn't give me my keys/car until I paid it in full. No negotiation of a discount or anything. I told them that if I paid for this, it would be the last time they would see me after having done business with them for several years prior to this. They didn't seem to care so that is the last time I did business with them. I did reach out once since, however they also never returned my call so I assume they (or at least one individual there) don't care about earning my business back. **Unfortunately they turned into another "don't know my customer's name or care, follow corporatized policies and procedures, no flexibility just what this book tells me" company rather than what it used to be, disappointing. If you value relationships and personal trust with your mechanic, keep looking. This place seems to care much more about the dollars now rather than the satisfaction of their customer...**

Hi Chris. Thank you for taking the time to update your review. We care about every experience and relationship that we build with our customers as that is the primary focus of our business. Our general manager saw the update in the review and reached out to you recently to discuss the recent change in the review. We also appreciate you taking the time to speak with us and discuss your updates. Unfortunately, there seems to be a bit of a difference in opinions on how things were handled during the visit that led to us parting ways. During that last visit with you, you believed that the part we had recently repaired for you should have been covered under warranty, and unfortunately, it was a result of a failure not caused by us. We tried to work with you through every step of your repair even when we weren’t the ones repairing your vehicle. Our advisor that you were working with at the time actually felt like you and he grew a very strong relationship in the year after Sam had left our business. We were not able to meet your needs and that is okay. We understand that our vision for the success of you and your vehicle do not always align with ours. We wish you the best of luck in the future and again, thank you for your time.

- Matt's Automotive Service Center -South Fargo
5

Awesome staff members!! To the gal that gave me a ride to my OTF class, thank you!! It was perfect timing dropping me off and picking me up! I really appreciate it. 😄 Vern is awesome and very knowledgeable! He gave me all the info I needed to know about the services provided, thank you! Will definitely recommend!

Kelsey, thank you so much for the awesome review, and for recognizing our Rock Star team members! It was truly our pleasure to help you keep up with your busy life while your Jeep was in our care. We look forward to seeing you next time you stop in!

- Matt's Automotive Service Center -South Fargo
5

Thank you for the review! We strive to provide 5 star service with each and every visit!

- Matt's Automotive Service Center - Moorhead
5

Handled my vehicle's issue promptly and fully. Thanks!

Thank you for the wonderful review, Mary! It is our pleasure to provide what you need to get you and your Suburban back on the road as smoothly as possible!

- Matt's Automotive Service Center - Moorhead
5

Great service as always!!!

1

I brought my 2012 camaro in to get the a/c fixed. They charged me 173$ for an inspection which is already ridiculous. They had my car for about a day and they told me that a valve needed to get replaced which was 60$ plus 260$ labor. So I agreed and got an oil change as well so the total came out to 568$. Anyway they call me when my cars done so I go pick it up and the A/C quit working as soon as I started driving for about a minute or two. I called them the next business day saying it went out again. They told me I would need to pay another 173$ to have them look at it again. I did not agree to this, but they wouldn’t look at it until I paid. So I paid them and they call me later that day saying my a/c unit is shot and the estimate is 2,800$ on top of the 650$ I spent having them fix it the first time. I don’t have that much money to get my a/c fixed so I declined the service and wanted my money back from the work they did before and they refused. They told me that there was “underlying conditions” that they couldn’t have known about. I have taken my car to 3 other auto shops to get inspected and they tell me im going to need a new a/c system. So how do they all know I need a new a/c on their first time inspecting it?🤔 anyway I’m out 650$ and still don’t have a/c. If you like waisting money bring your car to Matt’s.

5

Great service, up front prices, pictures to back up recommendations. I also love to see all that Matt does in, and for, the community.

Thank you for taking the time to leave us a review, Lori! We love using the latest technology to keep our customers informed, whether it’s showing pictures of what we found during our testing or providing a way for our customers to approve or deny any of the recommendations we have made. Thank you for your continued faith and trust in us to care for your Pontiac!

- Matt's Automotive Service Center -South Fargo
5

Our car was in Matt’s Automotive for 2 weeks after being hit by one of my daycare parents. We were very pleased with the customer service, Justin was was great! We never had to call about updates, they always reached out to us, they talked directly to our insurance company, when we got our car back it was clean inside and out, we even had a little stuffed animal in our car seat which our son loved. It’s the little things that make you appreciate and recognize companies. They go above and beyond. Very professional yet treated you like family. Hopefully we won’t need to return to a shop for a while but if we do, we plan to return to Matt’s automotive again and again. Highly recommended. They deserve a 5 star rating.

Thank you for the wonderful review, Jade! We always strive to make each visit more than just an experience and set a new standard – and it sounds like we were successful! It was an absolute pleasure to work on your Chevy Malibu. We can’t wait to see you again, next time hopefully under better circumstances!

- Matt's Automotive Service Center -South Fargo
5

Vern was awesome to work with :) thank you the ride to work n back :) highly recommend these guys

5

I had a great first experience with Matt's. I needed several overdue maintenance items performed. I called to get a quote on everything, first, and the price point stayed right where I expected it. They also looked into an issue I was having and I have another appointment scheduled soon to get that fixed (hopefully the first time!) The staff was very helpful and walked me through every step of the work being done and what the cost would be BEFORE completing anything.

Matt's Automotive Service Center is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Matt's Automotive Service Center - Moorhead (218) 477-0696, Matt's Automotive Service Center - South Moorhead (218) 233-5413, Matt's Automotive Service Center - Fargo (701) 478-3838, Matt's Automotive Service Center -South Fargo (701) 282-5305, Matt's Automotive & Collision Center (701) 356-2988 if you have any issues in accessing any area of our website.