On Thursday, August, 6th, I had just relocated to Fargo, North Dakota. The four-day journey was harrowing, wrought with multiple perilous obstacles (literally). Upon my arrival to Fargo, I discovered my car battery had died while it was towed. Then, after replacing my battery and driving it for a day, my car wouldnt start! AI said it might be a fuse, relay, or a starter connectivity issue. On Saturday, August 8th, AAA sent my vehicle to Matts. I had to wait until Matts opened on Monday to communicate my latest dilemma. Tim Watson, the service manager, is a patient and thoughtful listener. He has created a calming atmosphere for Matts customer service center (which is important because you know how beyond stressful it is when your car dies). I said to Tim, If you will be fair, honest, and upfront with me, then I will collaborate with you long-term, because Id rather pay to replace broken parts than to purchase a new car. Im a planner. I need to know whats ahead of me so I can prepare for it. Tim explained that there were a few cars previously scheduled for auto repairs, so my diagnosis would need to wait until the next day, which is fair and logical. Tim informed me of the diagnostic cost. He obtained my consent. Then, he hailed an Uber to take me home (Its considerate and business-savvy that Matts Auto Repair has partnered with Uber to help customers get home.) The next day, by 1:00 p.m., Tim text me to say that the starter cable had disconnected. Matts technician reattached the cable free-of-charge. Next, Tim provided me with a roadmap for future repairs, so that I can financially plan for the inevitable. Tim ranked the repairs in order from greatest to least immediacy. I appreciate Tims organized and strategic approach that allows me to plan instead of encountering an untimely surprise. I look forward to collaborating with Tims Auto Service for my future auto maintenance.

The manager, AustinHughes, was personable, professional and knowledgeable! Great place to take your vehicles for service.

Thanks for wonderful service from Carissa! She helped out a bunch! Will be back!

Went in for an oil change today. Austin was very personable. He was straight up front about what my car needed. He wasn't high pressure. Genuinely easy to talk to. The techs did a great job on my car and even left my seat adjusted to me, though I'm not sure how he was able to drive it like that.

Your North Branch location was exceptional, to say the least. Sam was excellent at the front desk. He explained everything simple and didn't use complex verbage I wouldn't understand. He told me things that I should have addressed, as well as, things that I should keep an eye on for the future. He gave me a couple of quotes on tires from affordable to, upgrading in quality. Nathan was the same in the shop. He pulled me out to the floor to look at how my tires are pretty much toasted. He told me what he could do to help while I wasn't able to afford new tires. He did what he could to give me quality of life while I had to keep the old tires on. I appreciate how he took pictures of my undercarriage so Sam would have an easier time explaining the recommended repairs. That kind of transparency is priceless. Thank you Sam and Nathan.

First time to Matt's automotive for a tire repair & received excellent & professional service. Highly recommend Matt's automotive for future work.

Dustin is always helpful, professional and answers all of our questions. He is always able to fit us into the schedule even if it's something minor. His service is always great!

Four days before we were supposed to take a family road trip vacation our alternator went out. The guys at Matt’s in Willmar went above and beyond to ensure we’d have our van back before the holiday weekend began. We are so thankful for their graciousness and quick work!!

Highly recommend Matt's Automotive! They have been great to work with-professional yet very personal, caring service. Jeremy has gone above and beyond explaining in language you can easily understand the things that were needed to ensure that my car runs well and is reliable. I would not hesitate to recommend Matt's to my family and friends.

Can't say enough good things about Matt's. Jeremy explained everything in a way that was easy to understand. Quality care and no delay in getting the work done. They treat you like family and are concerned with doing what is right for you and your situation. The warranties are great too! I would not hesitate to recommend Matt's to my family and friends.