They Put the license plates on for me and charged for $11.38,which just took seconds. They spent 4 hours to check the cooling system and engine light on, just advise fee $126 without fixing anything, that's ridiculous! I will never go to this place again!!!
Thank you Lingfeng for taking the time to leave us this review and letting us know how we did and what your experience was like. While it is unfortunate to hear you had an unpleasant experience, we appreciate your feedback as we cannot learn and continue growing from these experiences otherwise. I would like to apologize that you felt we had not provided you with exceptional service. Regarding your complaints, I would like to address that you had called asking to come in to have your vehicle looked at and our Service Manager, Vern, had informed you that you could bring your vehicle in at 2 pm and he would do his best to work the vehicle into the schedule as it was a busy day. You had two separate issues with your vehicle when you came in which included a check engine light and coolant leak. You had also requested an oil service that included a free state of health report and to install your license plates. When our ASE Certified technician inspected your vehicle, he found three additional and separate issues that we informed you of and provided estimates to repair that you declined. The time that it took to diagnose your coolant leak took longer to discover as the system was holding good pressure and did not drop over several hours. You agreed to let us hold the pressure overnight to see if it would drop. We try to service vehicles as quickly as possible; however, in your case, additional time was required to determine the problem that we did not charge for. We also do apologize for the miscommunication of the cost to install your license plates. As we are a business who operates on selling our time for service in order to continue to stay in business, there was, in fact, a charge for that installation. If you have questions or concerns about your issues or visit, I would be more than happy and willing to discuss those with you further. I can be reached at 701-478-3838. Again thank you for your review and have a great day!
- Matt's Automotive Service Center -South Fargo