Excellent customer service, thanks Jessica! Scheduled oil/tire service and a few days later fan stopped working. Matt’s was able to accommodate the added problem... quickly found the cause and repaired all. Appreciated the simplicity of text/email updates (with photos) while at work, and everyone I talked to was super helpful and kind. The auto tech did an excellent job. Only a couple recs, the shuttle service confused me. Initially I understood could pick up my keys at 1230, then later was left message and told pick up vehicle anywhere from 1030 to 1230, which wouldn’t work. I ultimately had my husband take me to shop early in am instead of shuttle with plan to have my vehicle delivered to my work place end of day. By end of day I learned shuttle stops at 5 pm, car was ready after 5, so had to call husband to drive back into town and then to shop to get vehicle. Adding a detailed description of how the service works, times available, on website would have saved hassle for planning my first service at shop. I also found when people left me messages and asked that I call back, was frustrating trying to reach person who called because I was never given an extension or direct way to reach the person... spent a fair amount of time on hold. However, now that I understand how their shuttle service works, will be much simpler to arrange next time. I am relieved to find a shop I trust, thank you. I will be back.