I called Matt's this morning at 9am. I told Vern at the Fargo store my concerns we were having with our vehicle & that Gateway had our vehicle for 6 days with said concern. I released my vehicle from the hands of Gateway due to lack of communication, along with other conflicts. Vern at Matt's Automotive Service Center was extremely helpful. Matt's had our vehicle for 6 hours & boom, vehicle fixed. 6 days compared to 6 hours! I cannot thank Matt's team enough. They are prompt, professional, poise & have exceptional customer service. Thank you Vern & all your guys to help us out. Expect spontaneous delicious pizza from us.
Thank you so much Ashley for taking the time to leave us such a phenomenal review. You, Megan and your Subaru are truly AWESOME! We can understand it is frustrating when it comes to vehicle repairs and that is why our Service Manager, Vern went above and beyond your expectations when he offered to go over to Gateway and pick up the vehicle for you. We employ the superstars here at our business and that is why both of our very talented ASE certified technicians, Chris and Tom put their heads together to solve your vehicle’s problems. We look forward to being able to be your problem solvers in the future and thank you in advance for the pizza!
- Matt's Automotive Service Center -South Fargo