I had my vehicle towed in because it wouldn't start and I had a flat. They repaired the flat and replaced the battery. Then they gave me an estimate stating I had some bulbs that needed to be replaced. Instead of paying them their inflated price I decided to buy the bulbs and do it myself. The problem was when I drove off it wasn't just one or two bulbs. It was all of my interior lights, radio, and air conditioning. I have limited knowledge when it comes to vehicles and even I knew this was a fuse and not bulbs like they said. So I typed in my make/model and the problems I was having when I got home. The first thing that popped up was a fuse between the battery and the fuse box. How could they miss this? How much time of mine were they willing to waste? I will not be going back.
Tom, thank you so much for taking the time to leave us a review in regards to your vehicle. We appreciate all feedback, whether good or bad as that allows us as a company to grow and learn from our experiences. We always strive for every customer to have a 5 star experience but understand that isn’t always the case. When you first contacted us, you were speaking with one of our service advisors, Josh. The vehicle arrived to us from AAA and we immediately tried to provide you help. The conversation you had with Josh made it seem as though you wanted the vehicle jump started so you could drive away, but also was dealing with a flat tire. We determined that it would probably be best for us to fix the tire and perform our complimentary 70 point state of health inspection which included a battery test. When our awesome technician Talyn went to drive the vehicle into the shop he had to jump start the vehicle. He was able to repair the tire and perform that visual inspection with the battery test and determined that the battery was testing bad, along with a few other recommendations. You approved us to replace the battery and no other recommendations at this time. When Talyn was replacing the battery, he did check the date code on that battery and saw that it was not under any warranty that we would have been away of. Talyn noticed during his light inspection that you had several bulbs that were not working. Our reasonable assumption was that the bulbs may be burnt out and that was where we would have started. It is possible there were more electrical issues that we probably would have encountered had we been approved to replace the bulbs. We can understand your frustration when you arrived several days after our repairs were complete to find some of your interior electronic accessories not to be working and can also understand that you may believe they could be tied into the fuses or the lighting issues. We would love the opportunity to determine what may be causing these issues but as a business, we would need to charge for our time into determining what may be causing those issues. As stated before, we performed a complimentary inspection that serves as a visual inspection of the vehicle which does not involve any direct testing to your electrical failures. Once again, we certainly appreciate you reaching out to us. We hope that in the future, we may be able to have another chance at assisting you with your vehicle needs.
- Matt's Automotive Service Center -South Fargo