I was having trouble with my Ford pickup not shifting properly and needed help, especially since I was over an hour from my home. I brought my truck to Matt’s, without having any knowledge of their business. I walked in the front door and was immediately impressed with the cleanliness and professional look of the front desk and lobby. I met with Jason and he was very honest and upfront with me. My truck was thoroughly inspected, over and beyond anything I had expected. Not only was my transmission issue diagnosed, but they gave me a detailed list of every other mechanical issue that needed repair. I was initially quoted a price for the transmission diagnostic, and at the end, that is all they charged me, even after spending a good amount of time looking over my entire truck! The communication from Matt’s was very appreciated. Jess was on the phone with me many times keeping me updated and did a great job explaining the final diagnosis. I have a daughter that just finished college in Fargo, and will be residing there working at her new job. Thankfully she lives nearby Matt’s Automotive. It gives a father piece of mind that I can comfortably send her to a honest business that takes pride in everything they do. Hard to find that quality in today’s world. Don’t expect to walk in and have your vehicle fixed immediately. I say that on a positive note! Good things are worth waiting for. Working in law enforcement, I learned to watch, listen and trust my ever growing gut! As I stood in the lobby and watched the number of customers herding into Matt’s, I realized they have obviously worked very hard to draw that kind of flow. Even though they deal with a large amount of customers, they can handle it...and make a point to do it without stressing. Overall, I cannot say enough about Matt’s. I appreciate privately run businesses that are successful in our corporate, box store world. Matt’s is a very fine example of this. Thank you to everyone at Matt’sfor your help and look forward to seeing you again! Sincerely, Paul
Thank you for the review, Paul! We are so pleased to hear that your experience with us was nothing short of exceptional. At Matt’s Automotive, our two top core values as a company are that we never put money before people and we employ the superstars. We believe that’s how we are able to provide the best possible experience for all of our awesome customers! From Jason, Jess and the whole team, thanks again for the review, we look forward to seeing you and your daughter in the future!
- Matt's Automotive Service Center -South Fargo